UCCX scripts

Our team are able to develop custom script for IVR (Interactive voice response) or manager call center for the following system based on Cisco Unified Communication:

• UCCX Unified Contact Center Express
• CUE Cisco Unity Express for CME and CUCM platform
• Finesse Gadgets Unified Contact Center Express Finesse Gadgets Development

Our standard module include:

• automatic forwarding of incoming calls based on information read from customer’s CRM or database.
• working hours and holiday management for multi-site company with SQL or XML as information backed
• script for approximate hold time and queue position to callers
• caller information get from database or web services and showed to phone’s display or used as scritps variables
• callers data showed into operator’s Cisco Agent Desktop
• multi-queue with call delivery based on agent skills (skill based routing)

Demo scripts are available for free in this page: Free UCCX script