Le aziende che utilizzano soluzioni Cisco UC (es. CallManager o CCME) per la telefonia interna e le applicazioni di Microsoft 365 avranno due…
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What are you Looking for?
O365 / M365 Audit Log
I servizi cloud Microsoft includono diverse funzionalità di controllo e reporting che è possibile utilizzare per tenere traccia delle attiv…
Call recording on Cisco Call Manager
One of the big feature that Cisco CallManager don’t have into the native setup is CALL RECORDING. Based on this article https://www.uc…
AstRecorder
AstRecorder è il nuovo prodotto Backloop per la registrazione delle chiamate effettuate da centralini Cisco CallManager e CallManager Expres…
Backloop communication plugin
Il prodotto Backloop Communication plugin migliora la comunicazione tra cliente e fornitore oppure tra colleghi e utenti di una med…
Cisco Agent Desktop HACK
The software for Call Center operators Cisco Agent Desktop (CAD) is definitely one of the most comple…
Asterisk IVR
Thanks to a team composed of experts specializing in VOIP infrastructure and developers withdecades of experien…
UCCX scripts
Our team are able to develop custom script for IVR (Interactive voice response) or manager call center for the following system based on Cisc…
CXS Tutorial
This tutorial will follow you step-by-step for install our XML services on your Cisco Call Manager. In this guide we’re using the…
Feed RSS
One of the most usefull service for keep your news updated on your desk. This application is able to aggregate different RSS feed…