Backloop is a company based in Italy that delivers worldwide high level solutions focused in networking and IP telephony.
We believe we can improve the quality and speed of information to customers using highly advanced IVR that exclude the communication with an operator, or that increase quality by equipping them with dashboard with panoramic snapshots of the contact.
Most of the projects for customers are customized to deliver a “tailored suit” over business needs, this is the reason of our team composed of programmers and system engineers that works close in a single unit.
Our projects’ scopes is both Cisco and open-source technologies like Asterisk also for high-availability environments and railways communications.
Cisco products in our portfolio:
- Cisco CallManager (with presence)
- Cisco CallManager Express and UC500
- Cisco Contact Center Express and Agent Desktop web page customization for CRM data exchange
- Cisco Unity and Unity Express
- Imagicle Suite integrated with Cisco CUCM
- Custom IVR for multi-utility services and call-center (energy self-readings)
- Call-center and contact-center for virtual-office and online translate services