Thanks to a team composed of experts specializing in VOIP infrastructure and developers withdecades of experience we are able to compose very advanced solutions and integrated with the structure of the customer.
Our portfolio of installations and the creation of standard modules allow us to give IVR solutions of the highest level and with limited costs.
The most common implementations are developed on the basis of Asterisk AGI script (PHP or Perl)that, by processing the data in the customer database, provide personalized information to the customer in line with the call center to automate answers to frequently asked questions.
The development of custom IVR solutions with respect to the creation wizard standards havespecific reports on the iterations with customers and be able to make recall for certain situations.
The areas in which we have the most experience are:
- The rail and public transport;
- multi-utilities – electricity and gas meter readings provided;
- telephone interpreting and translation;
- campuses – information for students;
- call routing for large call center.
Our modules available include:
- ASR speech recognition using services in the cloud;
- TTS text-to-speech;
- Access to databases or web services;
- HA for high availability servers;
- reporting on MySQL or Postgres;
- support skill based routing to select the best operator in the call center.
Our approach to the deployment of such applications is alongside a partner in charge of installationof infrastructure such as telephone or integration of existing solutions Asterisk.