Our team are able to develop custom script for IVR (Interactive voice response) or manager call center for the following system based on Cisco Unified Communication:

  • UCCX Unified Contact Center Express
  • CUE Cisco Unity Express for CME and CUCM platform
  • Finesse Gadgets Unified Contact Center Express Finesse Gadgets Development

Cisco Unified Contact Center

 

Our standard module include:

  • automatic forwarding of incoming calls based on information read from customer’s CRM or database.
  • working hours and holiday management for multi-site company with SQL or XML as information backed
  • script for approximate hold time and queue position to callers
  • caller information get from database or web services and showed to phone’s display or used as scritps variables
  • callers data showed into operator’s Cisco Agent Desktop
  • multi-queue with call delivery based on agent skills (skill based routing)

 

 

Demo scripts are available for free in this page: Free UCCX script

UCCX scripts